How Arcom Group collects, uses and protects personal information.

Last updated: 11 August 2026

Arcom Group respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, disclose and protect personal information when you contact us, work with us or use this website.

Information we collect

We may collect your name, organisation, email address, telephone number, project details, site information and any other information you choose to provide through an enquiry, quotation request, email, telephone call or business relationship. Our website may also collect technical information such as your IP address, browser type, device information and website usage data.

How we collect information

We generally collect personal information directly from you. We may also receive information from your organisation, project partners, contractors, publicly available sources or service providers where this is reasonably necessary for our work.

How we use information

We use personal information to respond to enquiries, prepare quotations, plan and deliver signage projects, manage client and supplier relationships, improve our services and website, maintain business records, meet legal and safety obligations and communicate relevant information about our services.

Disclosure of information

We may disclose information to employees, contractors, installers, professional advisers, technology providers and other service providers where reasonably required to deliver a project or operate our business. We may also disclose information where required or authorised by law. We do not sell personal information.

Website, cookies and analytics

This website may use cookies and analytics services to understand website use, maintain security and improve performance. You can manage cookies through your browser settings, although disabling them may affect some website functions.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored electronically by Arcom Group or trusted service providers. Some technology providers may process or store information outside Australia and their locations may change over time.

Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete or misleading. We may need to verify your identity before responding.

Privacy enquiries and complaints

To make a privacy enquiry, request access or correction, or raise a complaint, contact us at info@arcomgroup.com.au or call 1800 677 246. You may also write to Arcom Group, 7 Chesterman Street, Moonah TAS 7009. We will review and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will be published on this page.